FAQ

The procedure of payment for accommodation may vary depending on the hotel and the selected rate. You may get familiarized with payment conditions during reservation and confirmation thereof.

Payment methods:

• Prepayment: The funds are charged to Customer's card on the day of the reservation. The booking may be paid for with the Visa/MasterCard/Maestro or American Express payment card. Prepayment may be mandatory if only a limited number of rooms is available, if you are booking a room during a peak season or at a non-refundable rate (which, as a rule, is cheaper) and in case of special offers and the like.
  Booking confirmation requirement
  If booking confirmation is required, the funds will be blocked for 14 hours, and upon booking confirmation, they will be charged to your account. In the absence of booking confirmation, the funds will be unblocked. You will be informed about it via email which you specified during registration.
  
• Payment at the hotel: the payment is made directly at the hotel. During reservation, you card may be preauthorized in order to guarantee the reservation. The price of the order, depending on the Supplier's Rules, may be blocked during reservation on the site.
  

To pay for a room on the Kissandfly.de site or preauthorize the card, please

1. Enter guest details per room booked — first and last names, sex, date of birth, and nationality.
2. Enter Customer's details — email address, first and last names, and telephone number.
3. Enter your payment card details.