Why was I told at the hotel that my booking hadn't been paid?
Possibly, you have booked a room which is payable at the hotel, in which
case your booking is indeed not paid. You will pay for your stay at the
hotel during check-out. If you have already paid for your
booking on our site, but the hotel employees insist that it hasn't
been paid yet, don't worry. Our company collaborates with a range of
hotels via intermediate agents, which is why funds arrive within
different time intervals. Possibly, the funds have not arrived yet and will do very soon. Should the above-mentioned issues arise, your ought to contact the Customer Care Service.