Flight tickets / Airlines rating / Air Astana

Airlines rating

Air Astana
7 place

Air Astana
4.52

Air Astana
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Air Astana
Rating rules
Voting started: 01 April, 2013
Passengers voted: 1 884
Parameters evaluated: 66 762
Correlation of provided service and ticket price
Would you fly this airline once more?
Punctuality of flights and their match with the schedule
Would you recommend this airline to your friends?
Plane condition, its novelty
How fast and comfortable was the check-in?
Airport staff competence
Staff assisstance in resolving conflicts
In time boarding
Comfortable transfer to the plane
Quality of flight
Landing, comfortable transfer to the terminal
Seats comfort, distance between the seats
Comfortable temperature in the cabin
Food onboard
The presence of sockets, the Internet access
Cleanness of interior
Cleanness of toilets
The presence of pillows, blankets
Variety of onboard entertainment
Appearance
Affability and courtesy in communication
Knowledge of foreign languages
Assisstance to passengers onboard
Possibility to check in online
Assisstance to passengers with children
Onboard entertainment for children
Assistance to disabled passengers
Variety of dishes on board
Variety of drinks on board
Assistance to passengers in case of flight delay / cancellation
Ease of baggage registration
Convenience of fees for excess baggage
Taking care of baggage
In case of lost baggage - help to search for it
Baggage delivery capacity

Basic information

Air Astana
Air Astana is the national carrier of Kazakhstan based in Almaty. It operates domestic and international flights to 60 destinations. The airline was founded in October, 2001 and started operating commercial flights on 15 May 2002. At World Airline Awards ceremony in 2014, the carrier became a winner of a 4-star rating according to the Skytrax agency as "The best Airline of Central Asia and India" for the third year in a row, it was also awarded for "The best in-flight service in Central Asia".
Basic information
Country:
Kazakhstan
Year of founding:
2001
IATA code:
KC
ICAO code:
KZR
Digital code:
465
Country: Kazakhstan
Year of founding: 2001
IATA code: KC
ICAO code: KZR
Digital code: 465
Airline contacts
Official website:
www.airastana.com
Address:
4A Zakarpatskaya street Almaty 050039
Phone number:
+ 7 (727) 258 41 35 / 36
Fax:
+ 7 (727) 259 87 01
E-mail:
[email protected]
Official website: www.airastana.com
Address: 4A Zakarpatskaya street Almaty 050039
Phone number: + 7 (727) 258 41 35 / 36
Fax: + 7 (727) 259 87 01
E-mail: [email protected]
Aircraft fleet: Airbus A320, Airbus A321, Airbus A319, Boeing 757-200, Boeing 767-300 ER, Embraer 190

FEEDBACKS ABOUT THE AIRLINE (2)

Olga Glaser
13 May, 2020
Отвратительная работа, сервис и служба поддержки. Компания не возращает денег. Я приобрела 6 билетов, рейсы были отменены в связи с пандемией covid19, 03.05 должен был состоятся отлет. Сегодня 13 мая, заявку на возврат подала еще в апреле. По сей день только постоянный ответ `ждите`. Очень разочарована авиакомпанией. Услугу не предоставили, деньги не вернули.
Teplov Evgen
23 March, 2016
Good service

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